Acceptable Usage Policy

Learn more about our legal agreements and contractual terms

Important Legal Agreements

UK1Host provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of UK1Host are subject to the following terms of service:

Abuse Definitions

Resource Abuse
1,1,1 - Resource Abuse consists of any activity, intentional or otherwise, that consumes sufficient system resources to negatively affect other clients or equipment.
1,1,2 - System resources refers to shared resources. Shared resources on Web Hosting and VPS services include but is not limited to CPU and network usage.

Unsolicited Communication
1,2,1 - Any email-based communications sent without the consent of the recipient.
1,2,2 - Knowingly permitting or initiating Unsolicited Communications is grounds for immediate termination, and a permanent ban from any future service.

Malicious Content
1,3,1 - Any type of script, code, or other file that performs harmful action, either to the user affected or as a bulk action triggered by the user.
1,3,2 - Any content that violates the laws of the country it resides in.
1,3,3 - Knowingly permitting or hosting Malicious Content is grounds for immediate termination, and a potential ban from any future service.

Remedial Action

Intentional / Malicious Abuse
2,1,1 - Intentional/Malicious usage is defined as any action knowingly performed by the user, or persons user has authorised to access the service, that is categorised in the above Abuse Definitions.
2,1,2 - All services on the user's account will immediately be terminated without compensation, saved for situations where a court order demands evidence be turned over to law enforcement.
2,1,3 - The user will be permanently banned from holding any further service with UK1Host, and related companies.

Order of Execution During Abuse Offences
2,2,1 - The offending service will be brought offline, and left in a suspended state.
2,2,2 - A support ticket will be opened to the service owner detailing the offence and the necessary steps required to resolve the situation.
2,2,3 - Once the service owner replies to the ticket acknowledging that they understand the issue and how to correct the problem, the service will be reactivated and the service owner will have 24 hours to prevent any further abuse.
2,2,3 - Failure to address abuse cases will result in your services being suspended, and in extreme cases, terminated.

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